ClickGem Project ClickGem
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Frequently asked questions (FAQ)

Why you strongly believe that ClickGem project will be succeeded and become big system like PayPal, Amazon, Alibaba or Aliexpress in future?

We believe that when we do anything if we don't believe in ourselves and what we are doing, we will never succeed. And what is easy come will easy go, only goals which are difficult to be achieved will create the real value! Our team members owned a same great skill is we never give up and we will always search for solutions to solve all difficulties! We also know that because of the unstable situation of politic and economy are happening many places around the world, so many people start finding better currencies for transactions, this is also the main reason to make cryptocurrency become a very hot trend at this time! We believe that is the normal evolution and development of human society (in our history has witnessed many similar phases and events)! We have enough knowledge about IT field and doing business, we understand that to build systems like PayPal, Amazon, Alibaba or Aliexpress is not very difficult, we are total can build similar systems but our systems even can support for both cryptocurrency and Fiat currency! Those companies only difference with us is they have a great opportunity to receive support from big funding companies and even government because all of them are established at the beginning of the era of the internet (For example: Alibaba has established from the beginning of the era of the internet in China, so they have opportunity to receive great support from big funding companies like SoftBank, etc... and the Chinese Government about resources, relationships, policies, etc...). The beginning of the era of the stock market is also similar to the beginning of the era of the internet, also generated many big names and many big companies. Current is the beginning of the era of the blockchain technology and cryptocurrency, we believe that we have the same opportunity with PayPal, Amazon, Alibaba or Aliexpress... Why not take this opportunity? Our team only think and do, with all of our efforts and sincerity, we believe we can convince and get support from many investors to realize our dream!

ClickGem is a payment system, how about ClickGem's KYC (Know-Your-Customer) and how ClickGem control the money laundering from users?

With popular users who only using ClickGem wallet system for storing cryptocurrency, making personal transfers, using internal exchange or using ClickGem entertainment applications, we don't require them to verify personal information, but we recommend them should to verify their information because it is necessary in case they want to recover their account in case they have forgotten their username, lost their email, lost their 2FA application, etc...
With professional users who want to use our paygate for their business, to receive payment regularly, they have to verify their merchant information and waiting for our approval.

Currently, have many other new payment services support for both Fiat currency and cryptocurrency like Bitpay, Coinbase, Revolut, Coinberry. ClickGem is a new name, what is the reason to use ClickGem instead of those services?

With the same question to you, Bitcoin is very popular coin and its has a lot of communities and applications which strongly support for it, why you don't only use Bitcoin and still using other coin? Also, why people doesn't only buy products from a big suppliers? More providers will reduce monopoly situation in service and price, more competitive will provide users more options, better price and better service! We never said you should to use ClickGem instead of those other services, we only hope ClickGem will be your additional option and it maybe better for you in some cases! In fact, many projects have similar ideas but they are not totally same, still have different targets, different developments, different advantages, etc... And ClickGem is quite different with those services, and it have more advantages in some cases. Finally, the choice is up to you!

To support and exchange Fiat currencies, still need to process with banks and have many risks with the exchange rate, how ClickGem to manage these issues and will not increase transfer/exchange fee?

ClickGem doesn't exchange currency directly with users and only create a platform to support users exchange currency with other users so we haven't bear any risks with the exchange rate. Also, all transactions inside ClickGem system are internal transactions, even cryptocurrency transactions inside ClickGem system are off-chain transactions so we only charge users very low fee for transactions, even if they are in different geographical locations! Users only bear additional fees when they deposit/withdraw Fiat currency to/from their Fiat currency wallets (bank fees & debit/credit card fees) and bear additional on-chain fees when they transfer cryptocurrency to other systems.

Is token/coin sale fair in terms of percentage allocated to the crowd and hard cap? There are other relevant factors of evaluation (the pricing and the lock-ups for team and partners and the discounts applied to the ICO participants)?

Our ICO organized on our website on this February was not succeeded because of many reasons:
- ICO's launched time is too early (our website has just opened from January 2018 and we haven't enough time to run marketing programs, expand community and publish detail information within a month). Also, at that time, we only have whitepaper and our products (applications) are not completed yet.
- Bad time for ICO: The downward trend of the major cryptocurrencies at all markets; The failure of BitConnect and many other lending projects; The confidence of investors in ICO projects dropped due to the appearance of many scam/ponzi projects, etc...)
- We don't have much experience, good consultation, and good preparation to start an ICO project. However, until this time, we really learned a lot from those lessons.
After that, we need to run our project with main funding source from founders.
Now we decide to find private investors for private sales and ICO again in a public exchange:
Private sales quantity: 7,000,000 CGM (about 24%)
Private sales price: $2 per CGM (about 50% discount)
ICO quantity: 5,000,000 CGM (about 17%)
ICO price: $3.78 per CGM

ClickGem will work also with many different Fiat currencies, how to do that? How ClickGem to exchange between Fiat currency with Fiat currency and cross-exchange between fiat currency with cryptocurrency? How about the liquidity?

a. Like PayPal and other similar digital payment systems, ClickGem creates digital wallet for each Fiat currency and mechanisms to deposit/withdraw to those digital wallets through bank or debit/credit card (in each country which their currency is supported by ClickGem system, we will open a bank account for that local currency), users can also receive transfers for Fiat currency from other users.
b. For exchange between Fiat currency with Fiat currency, ClickGem develops an internal exchange so all users can exchange Fiat currency in their Fiat currency wallets with other users. To improve the liquidity on the exchange, we will also develop API to integrate with other Fiat exchanges / Foreign exchanges (Forex) for listing and trading with orders on their exchanges.
c. For cross-exchange between Fiat currency with cryptocurrency, we also develops an internal exchange so all users can exchange Fiat currency and cryptocurrency in their wallets with other users. In each country, has many online service providers to exchange cryptocurrency to their local currency (Fiat currency), we will become the partner with them and develops API for listing and trading with their exchange orders to improve the liquidity on our exchange.
d. Our paygate will closely integrate with our internal exchange and also have API to integrate with other exchanges so it has the same ability when exchange currency for sellers/buyers during the transaction progress.

Is ClickGem a decentralized system?

Well, decentralized and decentralization is very hot keywords at this time! The blockchain itself and the cryptocurrency itself are also a decentralized system! However, unfortunately, decentralization technology is still limited at this time! Two different blockchains still can't connect directly with each other and because ClickGem system is supporting for all kind of cryptocurrencies and also Fiat currencies so it is still a centralized system. However, it works with many different decentralized systems and has many different servers... you can consider it a semi-decentralized system! Also, we never stop upgrading and improving our applications, if have any chance to make it become fully decentralized, we will do it!

Is ClickGem system secure? How about system security?

Security is the most important of an IT system! Understand this, ClickGem development team have applied all latest security technology to ClickGem system. Basically, ClickGem website has actived SSL, web application firewall and other security features from CloudFlare. All requests from users to our servers are encrypted by SHA, all sensitive information from users are encrypted by SHA or MD5 before stored on our servers. We are using multiple different dedicated servers to host and run ClickGem system instead of only one dedicated server or shared servers to limit the whole system will be controlled by hackers when it is attacked. Each server on the network have hardened for anti-hacking protection, activated multiple layers of the firewall (on servers, on routers, etc...) and limited with public ports. In addition, we also use multiple different proxy servers to hide our real servers, create more difficulties for hackers... These are some examples of security which are applying to our system, we can't share more information because it is private information!
In fact, security is the general issue with all IT system and no system is perfect! Even big system like twitter, facebook, windows, MacOS sometime still have security vulnerability... We will learn from lessons from other projects then improve ourselves! When have more budget, we will also become partner with big companies on security field to get their help on improve system security!

Have teams a valid track record in the crypto economy?

All team members are newcomers to the crypto economy but all of us having many experiences with other IT projects, other businesses and the financial economy!

Explain the consensus mechanism?

Because ClickGem project focuses solely on developing an ecosystem of applications which support for all cryptocurrencies, the CGM coin is simply forked from Litecoin open source. However, we think it is good enough to use as a cryptocurrency, no need any new additional features!
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AIRDROP & BOUNTY

I. CGCASINO.VIP LAUNCH PROMOTIONS:

https://medium.com/@ClickGem/cgcasino-vip-532512714257

II. CGCASINO.VIP DAILY/MONTHLY PRIZE EVENTS:

https://medium.com/@ClickGem/cgcasino-vip-b6737fc8927a

III. Affiliate Program:

You will earn commissions from the fee which we collected from your referred members when they use our currency exchange, payment gateway or gamble in CGCASINO. This is a huge opportunity for you to earn a lot of free coins which supported on our system! Receive free coins, earn lifetime commissions from your affiliate members. Hey, why not?
https://www.clickgem.com/affiliate.html

IV. Social Bounty Programs:

A lot of bounty programs are updated daily in our Telegram channel. Please view detail at https://t.me/clickgem/688.

V. Other Bounty Programs:

We always welcome everyone, and all ideas, big and small, to help us promote this project and develop our community. If you have enthusiasm, please send an email to [email protected] . Big bounties are reserved for you!

AIRDROP & BOUNTY

I. CGCASINO.VIP LAUNCH PROMOTIONS:

https://medium.com/@ClickGem/cgcasino-vip-532512714257

II. CGCASINO.VIP DAILY/MONTHLY PRIZE EVENTS:

https://medium.com/@ClickGem/cgcasino-vip-b6737fc8927a

III. Affiliate Program:

You will earn commissions from the fee which we collected from your referred members when they use our currency exchange, payment gateway or gamble in CGCASINO. This is a huge opportunity for you to earn a lot of free coins which supported on our system! Receive free coins, earn lifetime commissions from your affiliate members. Hey, why not?
https://www.clickgem.com/affiliate.html

IV. Social Bounty Programs:

A lot of bounty programs are updated daily in our Telegram channel. Please view detail at https://t.me/clickgem/688.

V. Other Bounty Programs:

We always welcome everyone, and all ideas, big and small, to help us promote this project and develop our community. If you have enthusiasm, please send an email to [email protected] . Big bounties are reserved for you!

CLICKGEM WHITEPAPER

Full information about ClickGem project has been published on www.clickgem.com and updating regularly! Please read on the website!

Member Profile

Mr. Nguyen Nam Hai
CEO / Co-Founder
Short bio:
- CEO of ClickGem Inc (Belize)
- Co-Founder of NEWWAY IT D&I Co., Ltd (Vietnam)
- Board Chairman of Hair Century Industries , JSC (Vietnam)
- Vice Director of Vietnam Hair Star Co., Ltd (Vietnam)
With over 10 years experience doing business in various fields (from manufacture, commercial to service), various products (from physical products to digital products), especially international trade with customers coming from different markets and different countries. Mr. Nguyen Nam Hai clearly understands the modes of operation of the global payment network and currency conversion, includes difficulties and all solutions to solve those difficulties. We believe that Mr. Hai will always make wise decisions to steer the project in the right direction and generate real values!

Member Profile

Mr. Nguyen Ngoc Hai
CTO / Co-Founder
Short bio:
Is a sleepless programmer and he is the main programmer of ClickGem Project.
He has been worked for the Information Technology Institute, a division of the Ministry of Science and Technology of Vietnam. He also has been worked in many leading IT companies in Vietnam.
Mr. Nguyen Ngoc Hai is a young face and a new factor!
He has good skill for programming, system administration & security, especially he has the ability to work with a variety of programming languages.
Before starting the ClickGem project, his knowledge about blockchain was a zero, but surprisingly that in less than two weeks for learn and research, he became a really professional and ready to work with a real blockchain system.
He has only one passion and devotes his heart to programming.
We believe his development is limitless!

Member Profile

Mr. Fabrizio Zampieri
Advisor / Representative in Italy
Short bio:
Economist and Financial Analyst. Degree in Business Administration (University of Venice, Italy) and Masters in Banking and Financial Sciences (CUOA Business school, Italy).
- Business Consultant (Financial Analyst and Economist). Areas of expertise: Corporate Finance and Foreign Markets, with the following specificities: Analysis and study of financial markets; Exchange rate risk and financial instruments management; Bank-Company relationships (banking conditions, loans, derivative instruments, etc.); Multi-currency treasury management;
- Economic Manager of Federcontribuenti Italia (www.federcontribuenti.it).
- Professor at ISFOA -Private International University Lugano- in financial subjects ("Asset Allocation and Portfolio Management").
- Ordinary member of Assoconsulenza (Italian Association of Investment Consultants).
- Ordinary member of A.L.E.A. (Association of Graduates in Business Economics at University of Venice, Italy).
- Founder of www.fib30online.it , www.athetop.eu (financial markets predictions websites).

Member Profile

Mrs. Daniela Turri
Advisor
Short bio:
Mrs. Daniela is a financial markets consultant and portfolio strategist. Winner of financial awards (due to accuracy on Forex, commodities and equity markets forecasts). Columnist for a leading Italian newspaper, usually guest analyst on CNBC/TV (Italian branch) and speaker at national and international finance & investments conferences (ItalianTradingForum, Lugano Fund Forum, Montecarlo Forum...), she has participated in professional panels of expertise related to trading and investing. In 2013/2015 she joined investments teams in Middle East.

She is founder of FIB30online.it, a famous fnancial markets prediction website.

Member Profile

Mr. Liam Robertson
Advisor / CEO of Alphabit Fund
Short bio:
Mr. Liam Robertson is founder and CEO of Alphabit Digital Currency Fund (Alphabit Limited) - one of the world largest cryptocurrency hedge funds with capital size over 500 million dollars until 2018.

Mr. Liam is one of the largest individual and corporate traders of Cryptocurrencies in Europe and the Middle East. A certified investment manager in the UK, he established one of the world’s first regulated Cryptocurrency Hedge Funds in 2016. As founder and CEO of Alphabit Limited, Mr. Liam now advises a number of funds, family offices, and ground-breaking Blockchain enterprises.

Chartered Financial Analyst (CFA) and Chartered Alternative Investment Analyst (CAIA), Liam holds a degree in Economics from the University of Newcastle-Upon-Tyne. He also holds a Masters in Finance from the University of Durham.

Starting as a Portfolio Manager for UK-based IFA company, Liam quickly moved up to Analyst at a London-based Fund of Investment Trusts.

He has sat on the Yen desk for Light Peak Capital and a Hedge Fund, successfully trading Euros, Yen and Dollar Yen. After successfully increasing his book five-fold in 18 months, he moved back to private client wealth management.

Member Profile

Ms. Lala Clickgem
Ambassador
Short bio:
She comes from the anime world.
Lala is a mysterious character and she has many special abilities.
All of that will gradually be revealed in the next stages of the ClickGem project!
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